Why this seat exists: we've grown faster than our operations, and today too much depends on individual heroics and last-minute saves. This is a build-the-function role with real authority. You report to the Managing Partner, your decisions stick, and there's a genuine path to Head of Operations as we scale.
About Eightx
We provide fractional CFO services for fast-growing ecommerce brands and agencies across Canada, the US and the UK, with one goal: to help ecommerce business owners scale with more cash and less stress. We're small but growing fast. That growth has outpaced our operations, and that is exactly the problem we're hiring you to own.
About the position
We're hiring our Operations Manager: the person who makes sure the work gets done, on time, to standard, without everything routing through the founder.
Today, month-end closes slip, deliverables pile up without a clear owner, capacity is unevenly loaded, and when something goes wrong it escalates straight to the top. You'll own the operating system that fixes this: delivery, capacity, process, accountability and quality across our client-delivery teams (FP&A and Bookkeeping).
You'll report directly to the Managing Partner. This is a high-trust, high-authority role on a small senior team. Your decisions stick, your work is visible, and there's a real path to Head of Operations as we scale.
What you'll own
On-time delivery
- Own the month-end close calendar and delivery schedule across the entire client portfolio: staged due dates, review turnaround, and a hard standard for hitting them
- Run a single source of truth for every client deliverable and its owner; drive the overdue backlog to zero and keep it there
- Spot slippage before the client does, and intervene early
Capacity and resource planning
- Balance workload across analysts and bookkeepers; assign and rebalance client books as the portfolio shifts
- Track hours against what's billed, surface over- and under-utilisation, and plan leave and backup coverage so nothing depends on one person
- Translate capacity reality into clear, early hiring signals
Process, SOPs and documentation
- Build and maintain the SOPs, onboarding and handoff discipline that let the team scale without errors
- Eliminate key-person risk: make sure knowledge lives in documentation, not in people's heads
People management, accountability and quality
- Be the manager layer the delivery team is missing: regular 1:1s, clear expectations, performance management, and follow-through
- Own the quality-control gate; make sure senior review actually happens and standards are enforced
- Build a culture where problems surface early and people feel safe raising them
Escalation and compliance
- Be the first point of escalation for delivery and client-service issues, so they stop defaulting to the founder; own approvals within a defined authority
- Keep statutory, payroll and filing deadlines tracked and met across jurisdictions
What you must have
- 5+ years in operations, delivery or service management, ideally in professional services, accounting/finance, BPO, or a client-delivery agency, where deadlines, quality and client satisfaction are the job
- A track record of managing remote teams, including across time zones, with real accountability for their output
- Demonstrated ability to build and enforce process (SOPs, scheduling systems, QA gates) and make them stick
- Strong judgment and backbone: you hold the line on standards and deadlines without being told to
- Excellent written and verbal communication, and the organisation to run many moving parts at once
- Comfort working in a modern, AI-heavy tool stack (we lean heavily on Claude and automation)
Nice to have
- Finance or accounting fluency, enough to judge the quality and timeliness of a month-end close (a CPA/CA is welcome but not required)
- Ecommerce or agency exposure
- Experience standing up an operations function where none existed before
Hours and location
This is a fully remote role and we focus on output and impact rather than hours logged. Because you'll manage a delivery team that works with North American clients and leadership, the role requires daily overlap with Pacific or Eastern Time. Please apply only if a schedule with consistent PT/ET overlap works for you long-term.
What you'll get in return
- Full-time, competitive salary commensurate with experience, plus a performance bonus
- Flexible, output-focused working within the overlap window above
- Fully remote work
- Generous PTO plus national holidays
- Company-wide shutdown during the week between Christmas and New Year's
- Real ownership and a path to Head of Operations as we grow
How to apply
Apply through this posting with your CV. Expect a straightforward, respectful process:
- A short screening call
- A practical exercise drawn from real operational situations
- Two interviews with the team
As part of early screening, we'll also ask for a short 2–3 minute video (phone or webcam is fine) covering why you're interested, what you know about Eightx, your ideal work environment, your strengths, and where you see yourself in five years.
